Why these rules exist
Treat others the way you want to be treated, keep personal details private, and help each other study. If something feels wrong, block and report it.
These rules apply everywhere in NetLev: public chat rooms, group and private chats, profiles, usernames, photos, rankings, group study rooms and the suggestion box. They are part of our Terms of Use.
Who can join
NetLev is for students aged 13 and over, and 14 and over in South Korea. Do not create an account for someone younger, and do not pretend to be someone else.
Be respectful
- No bullying, harassment, insults, threats or stalking.
- No hate speech or attacks on people because of race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or any similar trait.
- No encouraging self-harm, suicide or eating disorders. If you are struggling, please contact your local emergency number or a helpline and talk to someone you trust.
- Disagree with ideas, not with people.
Content that is never allowed
- Sexual content, nudity, or anything that sexualises minors. Grooming or asking anyone for sexual images leads to permanent removal and may be reported to the authorities.
- Violent, gory or shocking content, and content that promotes terrorism or crime.
- Drugs, weapons, gambling or anything illegal where you or the other person live.
- Spam, scams, advertising, chain messages, and links to malware or phishing sites.
- Impersonating another person, a teacher, NetLev staff or an exam organiser.
- Content that breaks someone else's copyright or other rights.
Protect privacy
- Never share someone else's personal information, such as their real name, address, phone number, school, photos or private messages, without their permission.
- Keep your own details private too. People you meet online may not be who they say they are.
- Never ask someone to move to another app, meet in person or send photos.
Study honestly
- Do not share real exam questions or answers that are still secure, and do not help anyone cheat on an exam.
- Do not fake study logs, test scores or XP, and do not use bugs, bots or extra accounts to climb the rankings.
- Share study tips, explanations and practice material you have the right to share.
Chats
- Public chat rooms bring together students preparing for similar exams. Everyone in the room can read your messages, so write as if the whole room is listening. Free members can read; members of NetLev Plus and Premium can also post. Each room keeps only its latest messages.
- Group and private chats are only with people you have accepted as friends. Anyone can leave a group, and you can delete your own message for everyone within 1 hour of sending it.
- Usernames, display names and profile photos must follow these rules too.
The automatic filter
Before a message is posted in a public chat room, NetLev checks it on your device for abusive words in 7 languages. If it finds any, the message is not sent and the problem part is highlighted so you can rewrite it.
- The 1st and 2nd blocked messages are only a warning.
- From the 3rd blocked message within 24 hours, posting in public chat rooms pauses: 1 minute, then 5 minutes, 15 minutes, 1 hour and, from the 7th, 24 hours.
- Sending messages too quickly, or the same message again within 60 seconds, slows you down for a short time, and repeated flooding counts as a blocked message.
- During a pause you can still read and react, and your group and private chats work as normal.
The filter cannot understand every context. If you think it blocked you by mistake, write to support@naolev.com and a person will look at it.
Block and report
- Block someone from their profile or from a chat. They will not be able to message you or send you friend requests.
- Report a message or a profile with the Report option. Choose a reason and add details if you can. Reports are confidential; the person you report is not told who reported them.
- Our moderation team reviews reports as quickly as possible and prioritises reports about threats, sexual content and minors' safety.
- If someone is in immediate danger, contact your local emergency services first.
What happens if rules are broken
Depending on how serious and how repeated a problem is, we may:
- remove the content;
- pause your posting in public chat rooms or limit your messaging for a period;
- reset your username or remove your photo;
- suspend your account for a period;
- close your account permanently, for the most serious or repeated violations, and stop you from creating a new one.
We tell you in the app what we did, why, which rule it is based on, whether automated tools were involved, and how to challenge it. Serious illegal content, such as child sexual abuse material or credible threats to life, is removed immediately and may be reported to the authorities.
Challenging a decision
If you think we made a mistake, email support@naolev.com from your account's email address within 6 months, saying which decision you are challenging and why. Someone who did not make the original decision reviews it, and we restore your content or account if we got it wrong.
Contact
Questions, reports from outside the app, or concerns about a child's safety: support@naolev.com.