Before you start
Deleting your account cannot be undone. If you sign up again later, you start from zero.
If you have a NetLev Premium or NetLev Plus subscription, cancel it first in the App Store (Settings › your name › Subscriptions) or Google Play (Play Store › your profile › Payments and subscriptions › Subscriptions). Deleting your account does not stop the store from charging you.
Delete in the app
- Open NetLev and sign in.
- Open the Profile tab and tap Menu.
- Choose My account › Delete account.
- Check the box to confirm that you understand, then tap Delete my account.
Your account is deleted right away. On iPhone and iPad, if you use Sign in with Apple, the app also asks Apple to remove NetLev from your Apple Account.
Delete without the app
If you cannot open the app, email support@naolev.com from the email address of your NetLev account with the subject "Delete my account". Include your username if you know it. We may ask you to confirm that the account is yours, and we delete it within 30 days, usually much sooner. We will email you when it is done.
What we delete
- Your profile: name, username, photo and "about" text
- Your login and email address
- Your study data: study logs, practice and official test results, resources, goals, to-dos and timers
- Your Net-Leveling progress: XP, rank, streak and your place in rankings
- Your friends, friend requests, group and private chat memberships, notifications and suggestion box entries
- On the device you use to delete: your chat history and your mistake notebook, including its iCloud or Google Drive backup if the app can reach it
What we keep, and for how long
| Data | How long |
|---|---|
| Messages you posted in public chat rooms (shown without your name) | Until they reach the room's limit of the latest 500 messages or 365 days |
| Copies of chat messages that were reported | Up to 90 days |
| Chat connection records without message content | Up to 1 year, to meet Turkish internet law |
| Moderation action records | 1 year |
| Reports involving your account | As long as needed for safety, appeals and legal claims |
| Purchase and tax records | As long as the law requires (10 years in Türkiye) |
| If your account was closed for breaking the rules: your email address, so you cannot sign up again | Until the decision is reversed |
Your mistake notebook backup in iCloud or Google Drive belongs to your own cloud account. If the app could not reach it when you deleted your account, you can delete it in your iCloud or Google Drive settings.
Questions
Email support@naolev.com. More details are in our Privacy Policy.