Terms of Use

At a glance

Agreement

These Terms of Use are an agreement between you and NAOLEV TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ ("NaoLev", "we", "us") for using NetLev with a SAT, ACT, language exam, other exam or school and university courses account. By creating an account or using NetLev, you accept these terms, our Privacy Policy and our Community Rules. The terms of the App Store or Google Play also apply to how you download NetLev and pay for it.

Who can use NetLev

• You must be at least 13 years old, or at least 14 if you sign up in South Korea.
• If you are under 18, or under the age of majority where you live, you confirm that a parent or legal guardian agrees to you using NetLev and to any purchases you make.
• You may have one account, it is personal, and the information you give must be true.
• Keep your password and devices safe. You are responsible for what happens in your account unless it was used without your permission and you tell us quickly.

What NetLev is

NetLev is a study app: it helps you plan, log and track your studying, compete on rankings and study with others. It does not guarantee any score or admission result, and it is not a substitute for official exam information. SAT is a trademark of the College Board, and ACT is a trademark of ACT Education Corp.; NetLev is not affiliated with or endorsed by them or by any other exam organiser. Exam dates and rules can change, so always check the organiser's official website.

Your content

You own what you create in NetLev, such as messages, photos, notes and your profile. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, display and transmit it only as needed to run NetLev, for example to show your message to the people in a chat. The licence ends when you delete the content or your account, except for content others already received, public room messages until they reach the room's retention limit, and copies we must keep for safety or legal reasons as described in our Privacy Policy. Only post content you have the right to share.

Community behaviour

Follow our Community Rules. In short: no harassment, hate, sexual content, threats, illegal content, spam, cheating, impersonation or sharing other people's private information, and no sharing of real exam questions that are still secure.

How we keep NetLev safe

• Tools: an automatic filter checks public chat messages before they are sent, you can report content and users and block people, and our moderation team reviews reports.
• What we may do: stop a message from being sent, remove content, pause your posting in public chat rooms for 1 minute up to 24 hours, limit your messaging, reset your username, suspend your account or close it permanently. We choose the action that fits how serious and how repeated the problem is.
• Telling you why: when we take action against your content or account, we tell you in the app what we did, which rule or law it is based on, whether automated tools were used, and how to challenge it. The automatic filter shows its reason directly on the message.
• Challenging a decision: write to support@naolev.com within 6 months. A person who was not involved in the original decision reviews it, and we reverse it if it was wrong.
• Reporting illegal content: use Report in the app or email us with the content, where it is and why you think it is illegal. We confirm receipt and tell you what we decided. If content suggests a threat to someone's life or safety, we may inform the authorities.

Subscriptions

• Plans: NetLev Premium (monthly, 3 months or yearly) and NetLev Plus (monthly). What each plan includes and its price in your currency are shown in the app before you buy.
• Payment: you pay through your App Store or Google Play account. The store charges you when you confirm the purchase.
• Automatic renewal: a subscription renews automatically for the same period and price unless you cancel it at least 24 hours before the current period ends. The store charges you within 24 hours before each renewal.
• Free trial: the yearly Premium plan may come with a 7-day free trial for eligible new subscribers. When it ends, the yearly price is charged unless you cancel at least 24 hours before the trial ends. Each store account can use the trial once. Where the law requires it, the store asks for your consent again before a trial turns into a paid subscription.
• Cancelling: cancel any time in your App Store or Google Play subscription settings; there is also a shortcut in the app on the Membership page and on the Delete account page. You keep your benefits until the end of the period you paid for. Deleting the app or your account does not cancel a subscription.
• Price changes: if a price goes up, the store tells you in advance and, where the law requires it, asks for your consent. If you do not agree, you can cancel before the new price applies.
• Store rules: a subscription bought in one store is managed in that store, and its benefits apply to the NetLev account you were signed in to when you bought it.

Refunds and withdrawal

Purchases are made with Apple or Google, so refunds follow their rules: request them at reportaproblem.apple.com or in your Google Play order history. If you live in the European Union, the United Kingdom, South Korea, Brazil or another country with a legal right to withdraw from online purchases, you can use that right through the store; when you ask a digital item or subscription to start right away, the law of your country may limit or end that right once it has started, as the store explains at checkout. These terms do not limit any refund right you have under the law of your country.

Special themes and other one-time purchases

Special themes are digital items that unlock right after purchase. They have no cash value, cannot be transferred or exchanged for money, and stay with your NetLev account while the theme is offered in the app.

Our app and your licence

NetLev, its design, texts, rankings, artwork and software belong to NaoLev or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the app for your own studying. You must not copy, sell or reverse-engineer it, collect data from it with bots or scripts, manipulate rankings or XP, get around limits or security, or use it for anything illegal.

Changes and availability

We keep improving NetLev, so features can change or end. If a change takes away an important part of a subscription you paid for, we tell you in advance and you can cancel. We try to keep NetLev running all the time, but it can sometimes be unavailable for maintenance or reasons outside our control.

Ending your account

• You can delete your account at any time in the app (Profile › Menu › My account › Delete account) or by following these steps.
• We may suspend or close an account that seriously or repeatedly breaks these terms or the Community Rules, or when the law requires it. Unless it would be unsafe or unlawful, we tell you why and how to challenge it.
• If you do not sign in for 1 year, we warn you and delete the account if you still do not sign in within 30 days, as explained in our Privacy Policy.

Disclaimers

NetLev is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be error-free or uninterrupted, or that it will meet a particular goal. Study suggestions in the app are general guidance, not professional, medical or legal advice. Some legal systems do not allow these exclusions; if so, they apply only as far as allowed.

Liability

We are responsible for harm we cause on purpose or through gross negligence, for death or personal injury caused by our negligence, for fraud, and wherever the law does not allow us to limit our responsibility. Otherwise, to the extent the law allows, we are not liable for indirect or unforeseeable losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. This does not limit your rights as a consumer under the law of your country.

Governing law and disputes

These terms are governed by the law of Türkiye. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country. Consumers in Türkiye can also apply to consumer arbitration committees and consumer courts. Please contact us first at support@naolev.com; most problems can be solved quickly.

Apple App Store terms

If you downloaded NetLev from the Apple App Store:

• These terms are between you and NaoLev, not Apple. NaoLev, not Apple, is responsible for NetLev and its content.
• Apple has no obligation to provide maintenance or support for NetLev.
• If NetLev fails to meet a warranty that applies by law, you can notify Apple, and Apple will refund the purchase price, if any; Apple has no other warranty obligation for NetLev.
• NaoLev, not Apple, is responsible for any claims relating to NetLev, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
• You confirm that you are not in a country under a US government embargo and are not on a US list of prohibited or restricted parties.
• You must also follow the terms of any third-party service you use with NetLev.
• Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you.

Apple's Licensed Application End User License Agreement also applies; if it conflicts with these terms, these terms apply as far as Apple allows.

Changes to these terms

We may update these terms. If a change matters to you, we tell you in the app at least 30 days before it takes effect, unless it is required sooner by law or to keep people safe. If you do not agree, you can delete your account before then. Each language version says the same thing; if they ever differ, the version in your app's language applies to you, and for accounts created through the Türkiye app store the Turkish version applies.

Contact

NAOLEV TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ, Turgut Özal Mah. Tonguç Baba Cad. Kiptaş Konutları C2 Blok No: 17 C İç Kapı No: 3, Esenyurt, İstanbul, Türkiye. Email: support@naolev.com. This address is also our single point of contact for users and for authorities under the EU Digital Services Act; you can write to us in English or Turkish, and we answer in your language whenever we can.